Services

The Student Ombuds works to promote a fair process for all.

The Student Ombuds is guided and informed by the Code of Ethics and Standards of Practice of the International Ombudsman Association. The Student Ombuds does not advocate for any individual point of view and does not participate in any formal grievance process.

What an Ombuds does:

  • Listen to concerns and/or issues
  • Remain impartial
  • Explore options and resources
  • Maintain confidentiality
  • Clarify University policies
  • Coach for difficult conversations
  • Coach for email responses
  • Provide facilitation between parties
  • Provide informal mediation
  • Refer you to formal complaint processes
  • Bring systemic concerns to the attention of the University for resolution

What an Ombuds does not do:

  • Take sides
  • Breach confidentiality
  • Conduct formal investigations
  • Make or change policy
  • Make formal management decisions to resolve the concern
  • Take action on a concern without permission
  • Mandate changes in policies, procedures or the attitude and behavior of others
  • Accept notice on behalf of the University